About Exchange

As a general rule, it can be exchanged only once.

If you wish to exchange the product purchased from this online shop, please contact japan_official@doublehelixworks.info within 3 days after the product arrives, and then enclose the necessary documents in an unused state. Please return the product.
After confirming the condition of the returned product, we will take the procedure for replacement.
Please note that we may not be able to meet your request depending on the condition of the returned product.
Due to limited stock, we may not be able to meet your request. Please note.
If any of the following items apply, we will refuse the exchange.

1) If 3 days have passed since the product arrived

2) If the jacket is a MTO or customized order.

3) If there is evidence that it has already been used or tried on (wrinkles, wrinkles, scratches, odor adhesion, etc.)

4) If part of the product at the time of return or accessories are missing

5) If the required documents are not enclosed at the time of return

6) When there is a shortage of wrapping items such as boxes, cloth bags, shopping bags, etc.

7) Initial stamp service (engraving) and customization (repair)

About Shipping Cost for Exchange

The customer is only responsible for the shipping fee back to Japan.

About Returns

■ We inspect the product before delivery, but we will only accept refunds if the product you purchased is defective and there is no replacement product in our shop.
■ Regarding the judgment of defective products, it is the manufacturer’s judgment, not the customer’s judgment.
If any of the following applies, we will not accept returns. 

1) If 5 days have passed since the product arrived

2) If the return / exchange tag attached to the product is detached or lost

3) If there is evidence that it has already been used or tried on (wrinkles, wrinkles, scratches, odor adhesion, etc.)

4) If part of the product at the time of return or accessories are missing

5) If the required documents are not enclosed at the time of return

6) When there is a shortage of wrapping items such as boxes, cloth bags, shopping bags, etc.

7) Initial stamp service (engraving) and customization (repair) 

Please note that future orders may be refused if the product is returned repeatedly. Refunds will be made using the payment method selected at the time of purchase. (Cash on delivery will be refunded by transfer to your bank account) Please note that the refund procedure may take up to 15 business days after confirming the returned product.